Wisteria Beauty

Wisteria Beauty Cancellation Policy When you book an appointment, that time is reserved specifically for you. As a solo esthetician with limited availability, last-minute cancellations, changes, and no-shows can make it difficult to fill your appointment and directly impact my small business. Please provide at least 48 hours’ notice for all cancellations and reschedules. Cancellations or reschedules made within 48 hours will be charged 75% of the scheduled service total. Any changes to your booked services made within 48 hours will result in a 75% charge of the service being removed (for example, removing a $20 Vagacial from a Brazilian will result in a $15 charge). No-shows will be charged 75% of the scheduled service total. A 15-minute grace period is provided for late arrivals; arriving more than 15 minutes late may result in your appointment being canceled and a 75% fee being charged. If for whatever reason the card on file is unable to be charged for late cancellations/reschedules or no shows, the client has 24 hours to provide communication and alternative payment details. If no communication is received, the client will be banned from online booking and any future appointments will be canceled. All cancellations, reschedules, and appointment changes must be made directly by texting 317-273-3227, as online cancellations and rescheduling have been disabled. A 20% deposit is required for all online bookings. Deposits are non-refundable but may be transferred one time when rescheduling with at least 48 hours’ notice. Required deposits must be paid within 24 hours of booking or the appointment will be canceled. Clients with 3 or more cancellations or reschedules within a 6-month period will be required to pay a 20% deposit for all future appointments, including appointments booked directly by me, until further notice. If a new client books 3 appointments and cancels all 3 without ever coming in, online booking privileges will be restricted and appointments will only be available through same-day openings posted on social media with a 50% deposit required. Online booking privileges may also be revoked, and the client/service provider relationship may be ended, for repeated lateness or cancellations, disregarding policies, disrespecting my studio or space, no-shows without communication, failure to resolve fees within 24 hours of the missed appointment when a card on file cannot be charged, or disrespectful, inappropriate, threatening, or abusive behavior. Thank you for respecting my time, my business, and the appointment time reserved specifically for you. 💜r